You’ll receive 1 point for every $1 spent through the app, through online ordering if you’re signed into your loyalty account, or in-store if you use your credit card linked to your loyalty account. You can also scan your receipt in the app to earn loyalty points if you do not have a connected credit card.

The marketplace of rewards allows you to redeem points for free menu items of different value. At 25 points, you can start redeeming for different free items. You can also save your points to redeem larger ticket items, like a free burger or sandwich.

All you need to do is sign into our new loyalty program using the same email previously used for your loyalty account, and all of your points will be transferred as $9 rewards!

Yes! Once you’ve signed up for the new VG Rewards program using the same email as your previous account, your $9 rewards will be transferred over. In order to redeem, you must place an order of $9 or more.

Orders placed through 3rd parties are excluded from earning and redeeming rewards.

Once you’ve built your order you can place it right away, or schedule it for pick-up later. If you have any Rewards on your account, you can redeem them or save them for later.

No, we have a strict cancelation policy for mobile orders and do not issue refunds for orders placed through the app.

While you cannot store your gift card in the app, you can use it as a payment method at checkout. Simply select ‘Add a gift card’ and type in your gift card number.

On the homepage of the app, you will see a content block that says ‘GIFT CARDS’. Simply click there, and you will be directed to our third-party gift card vendor. Once you place your gift card order, be sure to keep the gift card number. You will use this number to pay in the app.

You cannot earn points when redeeming gift cards, but you can earn points for gift card purchases. Once you purchase the gift card, email veggiegrill@thanx.com a receipt of your order and the points will be added to your account within 48 hours. 

We built custom tiers for our VG Rewards members to recognize our most loyal customers with exclusive benefits. The more you spend, the more you’ll be rewarded!

In the app, click the three horizontal lines at the top left of the screen. From the menu, select ‘REWARDS’. You will see your tier progress under your points. If you click the tier progress, you’ll see the requirements for all 3 tiers.

Fan: spend $0 – $749 before the end of the year and enjoy a sign-up reward, birthday reward, and access to the rewards marketplace. 

Supporter: spend $750 – $999 before the end of the year and enjoy a free fountain drink with every order (1 per day), a free cookie with 1 order per month, and 50 bonus points 

Ambassador: spend $1,000+ before the end of the year and enjoy a free cookie with every order (1 per day), free fountain drink with every order, free starter or share 1x/month, early access to new menu items, 100 bonus points