Supercharged VG Rewards

We’re taking your rewards to the next level starting February 1!

Sign-up for our rewards program

Questions? Please email chitchat@veggiegrill.com

 

Download our app from iTunes App Store or Google Play Store

WE’RE SUPERCHARGING VG REWARDS BEGINNING FEBRUARY 1

FREEBIES

Sign-up in-app or online and receive $10 off your first order, plus a free entree on your birthday and access to our rewards marketplace!

REWARDS

Receive Next Level Coin for every dollar spent. You’ll be able to redeem your rewards Coins for perks of your choice in our marketplace of rewards.

MEMBERSHIP TIERS

Membership tiers are available to recognize our most loyal customers with exclusive benefits. Tier thresholds are based on annual spend.

 

MEMBERSHIP TIERS

HEALTH HERO

Sign up and automatically receive $10 off your first order, a free entree on your birthday, and access to the rewards marketplace.

PLANET PROTECTOR

Reach our second tier and receive a Happy Hour Pass for $3 off any one shareable, side or dessert per visit (Mon – Thurs, 3 – 5 pm and all day Sundays), 75 Bonus Coins every month, a Free Dessert every month and extra surprise rewards throughout the year!

VEGGIE VISIONARY

Reach our top tier and receive a Happy Hour Pass for $5 off any one shareable, side or dessert per visit (Mon – Thurs, 3 – 5 pm and all day Sundays), 100 Bonus Coins every month, a Free Dessert every week, a BOGO entree every month, early access to new menu items and extra surprise rewards throughout the year!

 

 

Supercharged Rewards FAQ

You have questions, we have answers. Technical questions and feedback can be submitted directly in the app.

Supercharged Rewards
Gift Cards
Earn & Redeem Rewards
Order Ahead
Membership Tiers
Rewards App

What will happen to my existing points?

They’re not going anywhere!

What will happen to existing rewards?

If you have any unused rewards not related to your Tier status, you’ll keep those until their original expiration date. Tier-based rewards will be replaced with new (and dare we say, better) Tier rewards on February 1. Plan to use your old Tier rewards before then if you’d like to!

Will I keep my current Tier Status?

Yes! We’re improving the rewards offered in each tier, and making it easier to achieve Tier 2, while you’ll have to visit us a bit more to achieve Tier 3. All current Tier members will maintain their status, with our new Tier rewards. We can’t wait to hear what you think of the new VIP benefits, and next month we’re going to give Tier 2 and Tier 3 members early access to our very first VG by Next Level limited-time offer… oh yeah, and we’ll be giving it to you for FREE!

Why are you doing this?

Two reasons! 1) We get a ton of feedback about the rewards programs and we believe it’s important to listen whenever possible! 2) The better we align our rewards programs, the more we can focus on bringing you better, cooler rewards, promos and perks.

Who should I contact if I have questions?

Please reach out to us at chitchat@veggiegrill.com!

Can I store Veggie Grill gift cards in the app?

While you cannot store your gift card in the app, you can use it as a payment method at checkout. Simply select ‘Add a gift card’ and type in your gift card number.

Can I purchase a gift card in the app?

On the homepage of the app, you will see a content block that says ‘GIFT CARDS’. Simply click there, and you will be directed to our third-party gift card vendor. Once you place your gift card order, be sure to keep the gift card number. You will use this number to pay in the app.

Do I earn points for gift card purchases?

You can earn points when redeeming gift cards by emailing veggiegrill@thanx.com a photo of your receipt. The points will be added to your account within 48 hours.

How do I earn rewards?

You’ll receive 1 Next Level Coin for every $1 spent through the app, through online ordering if you’re signed into your loyalty account, or in-store if you use your credit card linked to your loyalty account. You can also scan your receipt in the app to earn loyalty points if you do not have a connected credit card.

What is the marketplace of rewards?

The marketplace of rewards allows you to redeem Next Level Coin for perks of your choice! There are a variety of perks at different Coin values so you can choose how you like to be rewarded. You can also save your Coins to redeem larger ticket items.

Does my delivery order (through Grubhub, Postmates, Doordash, etc) allow me to earn Rewards?

Orders placed through 3rd parties are excluded from earning and redeeming rewards.

How do I use mobile order?

Once you’ve built your order you can place it right away, or schedule it for pick-up later. If you have any Rewards on your account, you can redeem them or save them for later.

Can I cancel an order after it has been placed?

No, we have a strict cancellation policy for mobile orders and do not issue refunds for orders placed through the app.

What are membership tiers?

We built custom tiers for our VG by Next Level Rewards members to recognize our most loyal customers with exclusive benefits. The more you spend, the more you’ll be rewarded!

How do I know what tier I'm in?

In the app, click the three horizontal lines at the top left of the screen. From the menu, select ‘REWARDS’. You will see your tier progress under your points. If you click the tier progress, you’ll see the requirements for all 3 tiers.

What are the different tiers and what do I get with each?

Health Hero – sign up and automatically receive $10 off your first order, a free entree on your birthday, and access to the rewards marketplace.

Planet Protector – reach our second tier and receive a Happy Hour Pass for $3 off any one shareable, side or dessert per visit (Mon – Thurs, 3 – 5 pm and all day Sundays), 75 Bonus Coins every month, a Free Dessert every month and extra surprise rewards throughout the year!

Veggie Visionary – reach our top tier and receive a Happy Hour Pass for $5 off any one shareable, side or dessert per visit (Mon – Thurs, 3 – 5 pm and all day Sundays), 100 Bonus Coins every month, a Free Dessert every month, a BOGO entree every month, early access to new menu items and extra surprise rewards throughout the year!

How do I get the app?

Download from iTunes App Store or Google Play Store.

Where can I find my member offers?

On the homepage of the app, you will see all of your rewards. Or, select the menu with three horizontal lines and select “Rewards” to view all rewards.

How do I earn Rewards when I'm in-store?

Simply use the credit card that is linked to your loyalty account and you will instantly earn points. No need to scan a QR code at the register! If you’re paying with cash or with a card not linked to your account, you can upload a photo or your receipt to earn points on your purchase.

How many cards can I link to my account?

There is no limit on the number of cards you can link to your account, however, you cannot use the same card for two separate accounts.

Where do I scan my receipt?

Don’t have a credit card linked to your account? No problem! In the app, click the three horizontal lines in the top left corner, click ‘Upload Receipts’ and take a photo of the receipt. Type in the amount, receipt date, payment type, and click ‘Submit Receipt’.

Why does the Veggie Grill app want to send me notifications?

The app occasionally uses notifications to let you know about important stuff — when orders are ready, if you have Rewards and special offers waiting, and more. We are careful to only notify you of important and time-sensitive things.