Sign-up in-app or online and receive $5 off $15+, plus a free entree on your birthday!
Receive 1 point for every $1 spent. You’ll be able to redeem your rewards points for free menu items from our marketplace of rewards.
Membership tiers are available to recognize our most loyal customers with exclusive benefits. Tier thresholds are based on annual spend.
Spend between $1 – $749 and receive an intro reward, birthday reward, and access to the rewards marketplace.
Spend between $750 – $999 and receive a free fountain drink with every order (1x/day), a free cookie with your order 1x/month, and 50 bonus points
Spend $1,000+ and receive a free cookie with every order (1x/day), a free fountain drink with every order, a free starter or share 1x/month, early access to new menu items, and 100 bonus points
You have questions, we have (most) answers. Technical questions and feedback can be submitted directly in the app.
The new VG Rewards app was released on May 31, 2023 and replaces previous versions of the Veggie Grill Rewards app. To continue to earn rewards, get member offers, and place mobile orders, you’ll need to upgrade to the new VG Rewards app and login with your Rewards email.
We updated our loyalty structure on May 31, 2023. While you still receive 1 point for every $1 spent, you do not receive a $9 reward. Instead, you can redeem your points on different items in our marketplace of rewards!
On the homepage of the app, you will see all of your rewards
Simply use the credit card that is linked to your loyalty account and you will instantly earn points. No need to scan a QR code at the register! If you’re paying with cash or with a card not linked to your account, you can upload a photo or your receipt to earn points on your purchase.
There is no limit on the number of cards you can link to your account, however, you cannot use the same card for two separate accounts.
Don’t have a credit card linked to your account? No problem! In the app, click the three horizontal lines in the top left corner, click ‘Upload Receipts’ and take a photo of the receipt. Type in the amount, receipt date, payment type, and click ‘Submit Receipt’.
The app occasionally uses notifications to let you know about important stuff — when orders are ready, if you have Rewards and special offers waiting, and more. We are careful to only notify you of important and time-sensitive things.
You’ll receive 1 point for every $1 spent through the app, through online ordering if you’re signed into your loyalty account, or in-store if you use your credit card linked to your loyalty account. You can also scan your receipt in the app to earn loyalty points if you do not have a connected credit card.
The marketplace of rewards allows you to redeem points for free menu items of different value. At 25 points, you can start redeeming for different free items. You can also save your points to redeem larger ticket items, like a free burger or sandwich.
All you need to do is sign into our new loyalty program using the same email previously used for your loyalty account, and all of your points will be transferred as $9 rewards!
Yes! Once you’ve signed up for the new VG Rewards program using the same email as your previous account, your $9 rewards will be transferred over. In order to redeem, you must place an order of $9 or more.
Orders placed through 3rd parties are excluded from earning and redeeming rewards.
Once you’ve built your order you can place it right away, or schedule it for pick-up later. If you have any Rewards on your account, you can redeem them or save them for later.
No, we have a strict cancelation policy for mobile orders and do not issue refunds for orders placed through the app.
While you cannot store your gift card in the app, you can use it as a payment method at checkout. Simply select ‘Add a gift card’ and type in your gift card number.
On the homepage of the app, you will see a content block that says ‘GIFT CARDS’. Simply click there, and you will be directed to our third-party gift card vendor. Once you place your gift card order, be sure to keep the gift card number. You will use this number to pay in the app.
You can earn points when redeeming gift cards by emailing firstname.lastname@example.org a photo of your receipt. The points will be added to your account within 48 hours.
We built custom tiers for our VG Rewards members to recognize our most loyal customers with exclusive benefits. The more you spend, the more you’ll be rewarded!
In the app, click the three horizontal lines at the top left of the screen. From the menu, select ‘REWARDS’. You will see your tier progress under your points. If you click the tier progress, you’ll see the requirements for all 3 tiers.
Fan: spend $0 – $749 before the end of the year and enjoy a sign-up reward, birthday reward, and access to the rewards marketplace.
Supporter: spend $750 – $999 before the end of the year and enjoy a free fountain drink with every order (1 per day), a free cookie with 1 order per month, and 50 bonus points
Ambassador: spend $1,000+ before the end of the year and enjoy a free cookie with every order (1 per day), free fountain drink with every order, free starter or share 1x/month, early access to new menu items, 100 bonus points
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